Paola Incerti has worked as Senior Research Audiologist at the National Acoustic Laboratories since 2009. She currently leads a large, multi-centre Australia-wide study evaluating the clinical- and cost-effectiveness of upgrading cochlear implant sound processors in older adults funded by the Australian Government Department of Health and Aged Care. Paola has a strong background in hearing device rehabilitation research, with a focus on optimising listening devices to improve outcomes in children and adults. Paola’s main research interest include the prescription of electric and acoustic stimulation (cochlear implants, hearing aids and bimodal devices), and considerations about fitting configuration (i.e., same or opposite ears). Paola recently led the first formal exploration of the concept of empowerment within the context of hearing healthcare at the one of the two research sites involved in this study at the National Acoustics Laboratories in Sydney, Australia.